Support Policy

Effective Date: 01 January 2026
Last Updated: 01 January 2026

This Support Policy explains the support services provided by Digital Hub, a trading name of Nexilanka International (Pvt) Ltd, for services offered through Digitalhub.lk.

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1. Free Support

We provide 30 days of free support after the successful delivery of a digital service.

Free support includes:

• Assistance related to the delivered service

• Minor adjustments related to the original service scope

• Issue resolution related to service delivery

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2. Paid Support

After the initial 30-day free support period, customers may request:

• On-demand paid support

• Ongoing maintenance or service assistance

• Additional feature requests or service enhancements

Paid support terms will be communicated and agreed upon before commencement.

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3. Support Availability

Support is available during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (GMT +5:30)

Response times may vary depending on the nature of the request.
Emergency support may be provided for eligible customers on a case-by-case basis.

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4. Service Delivery & Communication

All support services are provided digitally through:

• Email

• Online communication channels

No physical support services are provided.

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5. Contact for Support

For support-related inquiries, please contact us at:
support@digitalhub.lk
WhatsApp: +94 75 601 0592