Return Policy Page

Return & Refund Policy

Effective Date: 2025-07-16
Last Updated: 2025-07-16

We provide custom digital services. This Refund Policy outlines the terms for cancellations and refunds.

1. Eligibility for Refunds

• Before work begins: 90% refund of advance payment

• After work starts: Partial refund based on project progress

• After project delivery: No refunds are available

2. Non-Refundable Services

• Completed projects or delivered work

• Domain names, hosting fees, and third-party tools

• Paid plugins or software licenses

3. Refund Process

• Send refund requests to info@nexilanka.com within 7 days of payment

• Include payment details and reason for the request

• Approved refunds are processed via PayHere within 7–14 business days

4. No Refunds for Client Negligence

Refunds will not be granted for:

• Delays due to client inaction or lack of communication

• Client’s change of mind after approval and delivery

5. Dispute Resolution

Contact us before filing a dispute with PayHere or your card provider. We will work to resolve the issue promptly.