Refund Policy

Effective Date: 01 January 2026

Last Updated: 01 January 2026

Digital Hub provides digital services and digital platform setup assistance.
This Refund Policy explains the conditions under which refunds may be considered.

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1. Eligibility for Refunds

Refunds are applicable only if the requested digital service cannot be delivered as described.

Once a digital service, subscription setup, or digital assistance has been successfully delivered or activated, refunds are not applicable.

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2. Non-Refundable Services

The following are non-refundable:

• Successfully delivered digital services

• Activated subscriptions or completed digital assistance

• Services delivered via email or online access

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3. Refund Request Process

To request a refund:

• Contact us at info@digitalhub.lk

• Include your order ID, payment date, and reason for the request

Approved refunds will be processed to the original payment method within 7–14 business days, where applicable.
Refunds will be issued using the same payment method used for the original purchase.

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4. No Refunds in the Following Cases

Refunds will not be provided for:

• Delays caused by customer inaction or lack of response

• Change of mind after service delivery or activation

• Incorrect information provided by the customer

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5. Dispute Resolution

Customers are encouraged to contact Digital Hub first to resolve any concerns.
We aim to resolve disputes fairly and promptly before escalation.

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6. Service Nature

All services provided by Digital Hub are digital services only.
No physical products are delivered.

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Important Note

Digitalhub.lk is an independent digital service provider.
We do not claim affiliation, authorization, or partnership with any third-party brands.